In the event that the packaging of the product is damaged due to uncontrollable factors during transportation, customers are encouraged to contact us for resolution. For such cases, we are prepared to offer a partial refund of up to 30% as compensation. Customers are kindly requested to inspect the packaging upon receipt of the product. If any damage is observed, please contact us within 48 hours of receiving the product and provide relevant photos for our verification. We will expedite the resolution process and assist customers in ensuring a satisfactory outcome. We appreciate your understanding and cooperation.

 

We will accept return requests within 7 days from the date the merchandise is delivered. The returned items must be in new and unworn condition, with store tags attached. Unfortunately, if more than 7 days have passed since your purchase (counted from the date of merchandise delivery), we cannot offer refunds or exchanges.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging. If some items are damaged, such as the bag gift box, the shoe itself, metal accessories, etc., it cannot be returned. If the product does not meet your standards, you can return it, but we need further proof. If the product is found to be in good condition (box, material, accessories, etc.), it cannot be returned.

 

To complete your return, we need a receipt or proof of purchase. There are certain situations where only partial refunds are granted:

 

Products with obvious signs of use.

Any item that is not in its original condition, is damaged or missing pieces/parts, for reasons beyond our control and how the products are processed/delivered.

Any item returned more than 15 days after delivery.

 

REFUNDS:

 

Once the returned product is received and inspected, we will send you an email to let you know that we have received the returned item. We will also notify you of the approval or rejection of your return. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days. If you have not yet taken possession of the goods, we will refund the amount once you have taken possession of the goods.

 

LATE OR MISSING REFUNDS:

 

If you have not yet received a refund, please check your bank account first, it may take some time before your refund is officially issued. Often there is a processing period before a refund is posted. If you’ve done all this and still haven’t received your refund, please contact us via email.

 

EXCHANGES:

 

We only replace items if they are faulty or damaged. If you would like to exchange for the same item, please send us an email, and if you receive approval, please send the item to the designated return address.

 

TO REMEMBER:

 

You will be responsible for paying your shipping charges for returning the item. Shipping costs are not refundable. If you refuse the parcel for reasons beyond our control, you are not eligible for a return or refund. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time may vary for your exchanged product to reach you. If you are sending an item over $500, you should consider using a tracked shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.